Comments on: Just try to Telus http://tewha.net/2005/08/just-try-to-telus/ A blog on technical stuff by Steven Fisher. Cat pictures not included. Tue, 06 Jan 2009 09:52:03 +0000 http://wordpress.org/?v=2.7 hourly 1 By: mx http://tewha.net/2005/08/just-try-to-telus/comment-page-1/#comment-35 mx Sun, 07 Aug 2005 16:19:06 +0000 http://objectsatrest.com/?p=47#comment-35 It seems that companies like Telus have two priorities: their bottom line and their labour pool. They're willing to sacrifice the customer base for both, which comes at the cost of their future. Dealing with Telus before (and during this strike) was pure frustration. A simple request, like having a set of numbers forwarded, took a week (and a dozen calls) to get started -- before the strike started. After the strike began, the same request was lost and took 50+ calls (with random profanity) over a two week period. That's two weeks where our customers were unable to contact us. As it happens, forwarding the lines took about 5 minutes of techie time, after the three weeks of calls. Forwarding lines with an alternative provider, like Vonage, takes about 5 seconds using their handy-dandy web interface. I'd guess that Telus cost us $4k+ in wasted time, and $20k+ in lost business. All for about 5 minutes of techie time. I think that companies like Telus are already dead, they just don't know it yet. It seems that companies like Telus have two priorities: their bottom line and their labour pool. They’re willing to sacrifice the customer base for both, which comes at the cost of their future.

Dealing with Telus before (and during this strike) was pure frustration. A simple request, like having a set of numbers forwarded, took a week (and a dozen calls) to get started — before the strike started. After the strike began, the same request was lost and took 50+ calls (with random profanity) over a two week period. That’s two weeks where our customers were unable to contact us.

As it happens, forwarding the lines took about 5 minutes of techie time, after the three weeks of calls. Forwarding lines with an alternative provider, like Vonage, takes about 5 seconds using their handy-dandy web interface.

I’d guess that Telus cost us $4k+ in wasted time, and $20k+ in lost business. All for about 5 minutes of techie time.

I think that companies like Telus are already dead, they just don’t know it yet.

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