I just got eVGA’s reply. It includes a disclaimer/threat not to pass on the email, which would usually make me certain to pass it on. Pardon me, gentlemen, but you do not have a NDA with my signature on it! And you didn’t actually give me any iunformation! But I want to keep this short so I can pass on a related story.
First, the stupid email:
Unfortunately we have not specifically tested our products with the Apple Cinema brand of monitors. As for the max resolution when making DVI connections, 1600x1200 is the conservative number for the advertised max resolution. However like every computer hardware device, the optimal performance will depend on the compatible of each computer devices working together as a whole.
Which brings us to the unrelated story. A few months ago, a coworker asked me about an old IM program that would work on Mac OS 8.5. I suggested looking for an old AIM or Yahoo. When he asked about MSN, I said it was probably worth a look. He found a download for 9.1 or Mac OS X on Microsoft’s page. But there was a big help button on the page, which he clicked.
The reply came back: They linked him to the download page he’d already been on.
Both of these stories remind me of two things:
1. Red Dwarf. Hey, what doesn’t relate to Red Dwarf in some way? Specifically, Rimmer’s line from Balance of Power:
In answering the question, “What does the red spectrum tell us about quasars?” — write bigger — there are various words that need to be defined. What is a spectrum, what is a red one, why is it red, and why is it so frequently linked with quasars? (Puzzled)What the hell is a quasar? Just put a neat cross through it and we’ll do the next one, OK?
2. The classic “You’re in a helicopter!” joke.
All in all, this leads me to my real point:
It’s better not to give an answer at all than to give one that insults your users.
March 14th, 2005 at 11:04 am
Hi,
this is indeed another interesting whack at customer care!
Well done
Best regards
Tam Hanna